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Lenny came out to our home to do a consultation. He was very polite, professional, and engaging. He went into our bathroom to assess what they would do. He was quite honest with saying that we could go with his business or that we could go regrout our floors and apply some flexible waterproof silicone. We have some deliberating to do on our end, but if we do decide to go with Luxury bath we would ask for Lenny by name and have him help guide us through the process. He wasn't pushy on trying to make a sale.